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Infrastructure télécommunications et réseau
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Your Telecom Business
Managed in a Single Tool

Infrastructure, sales, maintenance, leases, finance — centralize your entire telecom business management in a custom-built platform.

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The challenges of telecom operators

Infrastructure management, commercial operations and field maintenance: operators juggle fragmented tools that hinder visibility and profitability.

Your daily challenges

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Data scattered across tools

Infrastructure, leases, tickets, finance: each department has its own file or software, with no consolidated view.

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Poorly tracked field operations

Site access, maintenance interventions, upgrades and onboarding: manual planning and insufficient traceability.

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Unclear site-by-site profitability

No clear view between sales revenue, lease costs and maintenance charges per site.

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Complex lease management

Deadlines, renewals, terms: without a dedicated tool, oversights are frequent and costly.

Our support

Custom SaaS solutions and consultants embedded in your teams

Infrastructure management & inventories

Complete inventory of each site: equipment, capacity, condition. Map view and detailed technical sheets.

Sales & lease tracking

Sales pipeline, contracts, lease deadlines, renewals — all centralized with automatic alerts.

On-site operations

Access management, upgrade and onboarding planning, maintenance tickets, field intervention tracking.

Financial management by site

Real-time profitability by site: revenue, costs, margins. Decision support for your investments.

100%
sites inventoried and tracked
1 vue
real-time profitability by site
-60%
administrative management time
Infrastructure
Sales
Tickets
Maintenance
Site access
Site operations
Inventories
Lease tracking
Profitability
Finance

Centralize your entire telecom business

Free audit of your operational and financial processes

Request a diagnostic →
Network infrastructure

Infrastructure management centralized and mapped

Operators manage thousands of pieces of equipment spread across hundreds of sites. Without a centralized tool, the inventory is incomplete, the mapping approximate and lease tracking scattered. We build the platform that unifies your entire network infrastructure management.

  • Complete network inventory — listing of each active and passive piece of equipment by site, with technical sheets, status and maintenance history
  • Site mapping — geolocation of the entire fleet, coverage area visualization and future deployment planning
  • Active equipment tracking — monitoring of each equipment's condition, end-of-life alerts, replacement planning and capacity management
  • Lease and hosting management — hosting contract tracking, renewal deadlines, financial terms and automatic alerts
1
Diagnostic

Comprehensive census of sites, equipment and existing contracts, identification of missing data

1 to 2 weeks
2
Design

Technical architecture, functional mockups, pilot on a subset of sites and validation

2 to 4 weeks
3
Development

Iterative development: inventory, GIS mapping, lease management and system integrations

6 to 12 weeks
4
Deployment & Support

Production deployment, automatic alerts, reporting and iterative enhancements

Ongoing
Sales & CRM

Sales management end-to-end

From the first prospect contact to recurring billing, telecom operators need a smooth and traceable sales chain. We build the industry-specific CRM that covers the entire customer lifecycle, from provisioning to support.

  • Customer portfolio management — unified customer record with interaction history, active contracts, tickets and satisfaction indicators
  • Offer and contract tracking — sales pipeline, proposal management, contract validation and SLA commitment tracking
  • Recurring billing — automatic monthly invoice generation, subscription management, reminders and payment tracking
  • Profitability analysis — margin by customer, offer and segment, at-risk customer identification and upsell opportunities
ProspectQualification & needs
OfferSales proposal
ContractSignature & commitment
▼ ▼ ▼
BiDev Telecom PlatformUnified CRM · Automated workflow · Complete traceability
▼ ▼ ▼
ProvisioningService activation
BillingRecurring & follow-up
SupportTickets & SLA
Field operations

Maintenance & operations under control

Field interventions are the lifeblood of a telecom operator. Incidents, preventive maintenance, site upgrades: every operation must be planned, tracked and measured to ensure service quality and SLA compliance.

  • Ticket and incident management — creation, qualification, prioritization and automatic escalation of incidents with real-time status tracking
  • Intervention planning — technician assignment, route optimization, geolocation and GPS tracking of field teams
  • SLA tracking — continuous monitoring of service commitments, breach alerts, compliance reports and penalties
  • Operations reports — automated monthly reviews, incident trend analysis, MTTR/MTBF indicators and improvement plans
1
Incident Ticket

Creation, qualification and prioritization

Auto
2
Diagnostic

Remote analysis, root cause identification

IA
3
Planning

Technician assignment, route optimization

GPS
4
Field intervention

Execution, photos and on-site validation

SLA
5
Closure & report

Automatic report, MTTR and archiving

Audit
Financial management

Reporting & profitability in real time

Without a consolidated view of revenues, costs and margins by site and by client, investment decisions are made blindly. We build the dashboards that give management full visibility into financial and operational performance.

  • Profitability analysis by site and client — revenues, direct and indirect costs, net margin by site, by client and by commercial offer
  • CAPEX / OPEX tracking — breakdown of investments and operating costs by site, by project and by budget category
  • ARCEP regulatory reporting — automated production of regulatory indicators, quality of service, coverage and market data
  • Executive dashboards — Consolidated KPIs, budget variance alerts, forecasts and decision support for investment committees
100%
Fleet visibility
Complete inventory
-40%
Ticketing time
Workflow automation
×2
Provisioning speed
Accelerated activation
ROI
Per site real-time
Instant net margin
100%
Fleet visibility
sites and equipment
-40%
Ticketing time
and incident management
×2
Provisioning speed
and client activation
ROI
Per site in
real time
The tools we master and integrate

In-depth knowledge of the telecom operators' technology ecosystem, gained through hands-on experience working with infrastructure, sales and operations teams.

OSS / BSS

Network management, provisioning and technical support

Telecom CRM

Client management, offers, contracts and retention

Ticketing

Incidents, requests, escalations and SLA tracking

GIS / Mapping

Site geolocation, coverage and planning

BI / Reporting

Dashboards, operator KPIs and ARCEP reporting

Python

Python

RAD, portals, workflows and business integrations

Field application

Field operations, readings and photos on tablet

Security / GDPR

Subscriber data protection and regulatory compliance

Return on investment concrete

Before/after comparison on key processes of a telecom operator.

Telecom operators lose on average 20 to 30% margin on poorly monitored sites, due to a lack of visibility into actual maintenance and lease costs.

Concrete ROI for your business

Indicator
Before
With BiDev
Site management
Excel + emails
Centralized platform
Lease tracking
Missed deadlines
Automatic alerts
Profitability per site
Unknown
Real-time
Field operations
Manual planning
Tickets + GPS tracking

Does this sound like you?

If you check 3 of these 5 warning signs, it's time to take action.

What our clients ask us

How do you centralize data from all our sites?

The platform aggregates infrastructure, leases, tickets, sales and finance into a single database. Each site has a complete profile with all indicators in real time.

Can leases and deadlines be managed automatically?

Yes. Each lease is tracked with its deadlines, terms and amounts. Automatic alerts are sent before each key date so you never miss a renewal or renegotiation.

How does field operation tracking work?

Technicians receive their tickets on mobile, geolocate sites, document operations and close them in real time. You have full visibility into progress.

What is the deployment timeline?

The pilot starts in 4 to 8 weeks with a scope of 50 to 100 sites. Full deployment across the entire fleet spans 36 to 48 weeks, without disrupting your operations.

Ready to transform
your telecom management?

Free audit of your processes within 48 hours. Our experts analyze your needs and propose a tailored solution.

Contact us →